A practical quote comparison
Same property.
Two complete quotes.
Fill this out with your providers. Attach the written fee schedules and integration details so the comparison survives beyond the sales call.
1. Put every known cost on the page.
| Cost or term | Provider A | Provider B |
|---|---|---|
| Provider / quote contact | ||
| Pricing structure: blended or interchange-plus? | ||
| Card-present percentage + fixed fee | ||
| Online / CNP percentage + fixed fee | ||
| PMS / gateway / software / base monthly charges | ||
| Terminal purchase, rental, or lease | ||
| Setup / integration / migration charges | ||
| Refund fee + original-fee treatment | ||
| Dispute fees / authorization-attempt fees | ||
| Cross-border / virtual-card / other charges | ||
| Minimums / annual fees / contract / exit terms |
Integration is a workflow, not a logo
Get the six answers in writing.
Write the answer, evidence, and person responsible. A checked box means you reviewed the topic; it does not certify a provider.
Exact PMS + booking-engine connection
Which product, version, gateway and terminal are supported? Who owns the connector? How are payment tokens handled during migration? What costs apply?
The full guest-stay workflow
Demonstrate deposits, check-in authorizations, permitted increments, final capture, no-show or cancellation handling, partial refunds, and reversals.
OTA and virtual cards
What activation dates, permitted amounts, currency and charge restrictions apply? How will the hotel identify the transaction type and reconcile it?
One complete fee schedule
Which fees are included, passed through or billed separately? What happens to fees on refunded charges? Are annual charges or minimums disclosed?
Funding and reconciliation
Confirm daily cutoffs, weekends and holidays, reserve terms, payout adjustments, and the path from guest folio to batch to bank deposit.
Support, security and disputes
Who answers after hours? Who handles outages, PCI responsibilities, access controls, and dispute-evidence export? Ask for names and escalation contacts.