NUMUSTravel processing · Review planner · 01
Map the booking.
Follow the money.
Describe your actual travel business before comparing accounts. Use this sheet to separate customer payments, supplier commitments and services still to be delivered. Label forecasts and unresolved questions clearly.
Business / website
Prepared by
As of date
01 Describe the business and responsibilities
What you sell and where customers bookAgency, tours, packages, lodging, activities or other
Your role and principal suppliersOrganizer, agent, reseller or direct service provider
Who charges the traveler?Name shown on the card statement; own sales or supplier sales
Who approves and issues the refund?Separate customer responsibility from supplier recovery
02 Trace one representative booking
MilestoneDate / days before travelAmount / party responsible
Customer deposit
Customer balance
Supplier payment(s)
Departure / service completion
If a booking has several supplier payments or service dates, attach a simple schedule. Do not include real travelers' names or booking references.
03 Explain volume, timing and commitments
Normal / peak monthly card volumeCurrency + actual period or forecast period
Typical / largest transactionActual amounts or clearly labeled estimates
Longest charge-to-service intervalInclude the date when the service is complete
Collected for future services, as of todayAmount + departure or service-date range
Supplier amounts paid / still committedDue dates and cancellation or recovery conditions
Pending refunds and available refund fundsAmounts + timing; identify any gap to discuss
Keep sensitive records separate. Record summaries and file locations only. Do not write card numbers, customer identities, passports, bank account numbers or passwords here. Ask the provider how to submit requested documents securely.
NUMUSTravel processing · Review planner · 02
Compare the written terms.
Use the same business assumptions for both conversations. Add the agreement section or written confirmation beside each answer. Mark unknown terms “pending”; an empty answer does not mean a restriction or fee is absent.
| Question / term to clarify | Provider A: ____________ | Provider B: ____________ |
|---|---|---|
| Supported activities and roleWhich products, locations and payment responsibilities does the review cover? | ||
| Future delivery and volume limitsHow far ahead may you collect? What volume and transaction limits apply? | ||
| Funding, reserves and releaseWhat is held, on what base, and for how long? What can delay or change release? | ||
| Refunds and account closureHow are refunds funded and processed? What happens to held funds after closure? | ||
| Currencies and booking softwareConfirm presentment / settlement currencies, conversion costs and integration fit. | ||
| Rates and complete commitmentsRecord all applicable fees, contract / cancellation terms and any guarantee. | ||
| Support and escalationWho handles setup, funding, disputes and urgent travel interruptions? When? |
04 Locate the evidence; confirm what is requested
- Business description and customer-facing offer links
- Booking, cancellation and refund terms in actual use
- Available processing statements and financial records
- Forward-booking totals and supplier commitments
- Supplier agreements and relevant credentials, if requested
- Requested-file list, secure channel and named contact
05 Leave with an owner and a next step
Use the actual agreement. This planner does not determine eligibility, legal duties, fees or reserve terms. A preliminary conversation and a final underwriting decision are different steps.